Q: Do you have a catalog
A: No, we are a fashion site and as such, our offerings may change quickly. Therefore, we do not offer a printed catalog.
Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, as well as Paypal.
Q: Can I have my order gift wrapped?
A: Yes, but you will need to make special arrangements with us by sending an e-mail to customer service.
Q: Do I pay sales taxes on my purchases?
A: Michigan residents will have 6% sales tax automatically added to their order. MaverickJames.com does not collect duties and taxes for International orders. If you do incur these additional charges, they must be rendered in order for your package to clear customs. Unfortunately, we cannot predict what these charges will be due to the numerous difference between delivery destinations.
Q: How do I know if ordering online is secure?
A: We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only we are able to decode your information. We do not store any credit card information on our servers. With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. Our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected to the best of their ability.
Q: I live outside of the United States. Can I order through your website and ship it directly here?
A: Other than some destination country limitations, due to high incidences of fraud, we can ship the merchandise to customers internationally.
Q: How will I know that my order has been received, processed and has been shipped?
A: You'll receive a confirmation e-mail when your order is placed. You will receive another e-mail when your order has been processed and then you will receive a third email when your order has been shipped. The shipping e-mail will contain carrier tracking information.
Q: Can I modify or adjust my order?
A: Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
